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Communication Strategies to Promote Patient Engagement in Telemedicine: Systematic Review

Communication Strategies to Promote Patient Engagement in Telemedicine: Systematic Review

For example, Ngai et al [89] highlighted that communication strategies such as maintaining an interactive dialogic loop and demonstrating empathy during two-way HCP-patient communication were crucial for engaging users in health care settings. Similarly, Kwame and Petrucka [96] advanced a patient-centered model, arguing that person-centered communication fosters effective communication and contributes to positive health outcomes.

Yangna Hu, Cindy Sing Bik Ngai, Rui Jiang

J Med Internet Res 2026;28:e85456